# DirectID

April 16, 2026

**Third-Party Provider:**  
Please note that the instructions in this article pertain to a third-party provider and as such may not reflect all current settings. Should you have any questions or issues, please contact the third-party provider directly.

[DirectID](https://www.theidco.com/) is a startup based out of Scotland, UK. They help businesses onboard their customers using Open Bank data to solve business pains such as credit risk and affordability. DirectID operates in over 30 countries and 4 continents.

## Get DirectID Account

In order to enable our DirectID integration, you'll need to create an account by reaching out to the [DirectID team here](https://www.theidco.com/contact). _Already have a DirectID account? Please skip to [the next section.](https://support.fountain.com/en/articles/9899696-directid#h_c4c33d86-1093-4cfc-b6ce-0ad7a4405482)_

## Set up DirectID Integration

1. Reach out to [support@fountain.com](mailto:support@fountain.com) or the Customer Success team to enable this feature on your account. Once DirectID has been enabled for your account move to step 2.

2. Contact the DirectID team to request the relevant _API Key_ and _Account ID_.

3. Copy it for use in Fountain.

4. Go to the Fountain page. Hover over your username on the top right, and click **Integrations**.

5. Click on **Screening** tab on the left side. Click **Connect** to the right of **DirectID.**

6. Enter your DirectID _API Key_ and _Account ID_.

7. Click **Save Changes**, and you're done!

**Important Warning:**  
Please ensure to put in the correct API key and AccountID, otherwise, the Integration might not connect properly with the partner.

## Add DirectID Stage to Workflow

1. Choose **DirectID Partner Stage** to add the stage to your Opening's workflow. Check out our article on [how to add stage here](https://intercom.help/Fountain_Hire/en/articles/9899522-add-stages).

2. When an applicant lands in the **DirectID Partner Stage** in the application workflow, they will be automatically redirected to DirectID's web portal.

3. Once the relevant information is completed in the DirectID portal, the applicant will automatically be redirected back to Fountain's applicant portal.

## DirectID Partner Stage Rule

You can create partner stage rules on applicants in the DirectID stage in the workflow editor. There are three statuses you can take action on: _Passed_, _Failed_, and _Cancelled_. Explanation of the status and their values are:

- _Passed_ indicates an applicant passed the Bank Verification screening from DirectID
- _Failed_ indicates an applicant failed the Bank Verification screening from DirectID
- _Cancelled_ indicates an applicant did not complete their data input in DirectID's web portal

**Important Note:**  
If you want to create a rule for the status of **Cancelled** use **_Pending action_** from the dropdown of **_Partner status is_** in the DirectID Partner stage.

DirectID also supports **Partner Detail** functionality. Partner Details are a way for partners to communicate additional info on an applicant. DirectID shares reasoning of why an applicant might fail the Bank Verification process using Detail functionality. Users can create rules in the DirectID partner stage or the Custom stage with rules depending on the use case to move the applicants through the funnel.

**Important Note:**  
Partner Detail can have dynamic values. Please enter the exact values to make the rules in the Partner Stage or Custom Stage with rules depending on your use case.

Below is an example of the Partner stage with rule in the DirectID partner stage:

**Best Practice**  
We recommend that you use **Custom Stage with Rules** if the status comes back asynchronously from DirectID.