Worker Profiles

Learn basic navigation and actions in the Worker Profiles page.

Updated this week

Worker Profiles, also called the Worker Table, in Fountain is home base for all of your workers and provides access to individual Worker Profiles.

Worker Profiles Navigation

To access Worker Profiles, Click Worker Profiles in the left side panel.

Workers are listed in groups of 25 per page by default. However, the number of workers per page can be changed in the bottom right of the table. Click the right and left arrows to navigate through additional pages of workers. To organize workers by a column, click the column header.

If the worker is unsubscribed from messaging or has been excluded from segments, they will have a corresponding icon to the right of their name next to the 3 dots Action button. Messaging and segments can be disabled through worker settings, which are discussed later in this article.

To find workers quickly, use the search in the top right. You can search by name, email, or worker ID.

Click the 3 dots Action button to the right of the worker’s name to access additional actions.

To add new workers manually, click the Add Worker button in the top right. Learn more about adding workers by reviewing this article.

Columns can be adjusted by clicking the Columns button. Here you can check or uncheck boxes to show or hide columns of information. Available columns include worker details such as Jobs, Locations, Location Groups, Employment Status, Home City, and more. These customizations are only visible in your Fountain account.

Filtering

The Filters button allows you to filter the workers viewed by the criteria you set.

To create a filter, click the Filters button to open the Filters panel. Each filter row has three parts:

• Field — the worker attribute to filter on (such as Location, Location Groups, Employment Status, Opening, Segment, Start Date, and more)

• Operator — how the value is matched (the available operators change based on the field selected; common options include is any of, is exactly, contains, exists, and is empty)

• Value — the specific value or values to filter by (either a dropdown of available options or a free-text entry, depending on the field)

Once you have set all three parts, click Apply to filter the table.

To add more conditions within the same filter group, click + AND. To create a separate OR condition group (where workers can match either group of conditions) click Add condition group (OR).

If you filter a specific subset of workers that you want to save as a segment, click Save as Segment.

Worker Profile Navigation

Click on the name of any worker in Worker Profiles to open their Worker Profile.

On the left side of a Worker's Profile, you'll see their name, the last time they visited their Worker Portal, their contact information, collected attributes, and segment assignments

To the right, you’ll see tabs for Onboard and Compliance if your company is using these Fountain products.

• Click on a tab to see progress for that worker in completing Onboard or Compliance Requirements tasks assigned.

• You may also be able to action some items on this screen, such as reviewing compliance documents manually.

In addition to product tabs, there will also be an Audit Logs, Attributes, Outbound Messages, and possibly a Schedule tab if your company is using Shift.

• Attributes: Shows any attributes collected related to this worker. You can search or sort attributes at the top of this tab. Click the pencil icon to the right of the attribute to update the value. Click the trash can icon to the right of the attribute to delete the value.

• Outbound Messages: Shows a history of all manual or automated messages sent to the worker.

• Rates: Shows the worker’s pay rate if this is added to their profile.

• Audit Logs: Shows a complete history of all changes made to the worker's profile data.

• Schedule: If using the Shift product, this tab will show shift information such as worker attendance metrics and scheduled shifts.

Worker Profile Actions

The Actions button below the worker’s name in their Worker Profile will allow you to take a number of actions on this worker. These actions are also found on the Worker screen by clicking the 3 dots Action button to the right of their name.

Review the table below for information on each action option:

Deleting a Worker Is Permanent

Deleting a worker permanently removes the worker and all associated data, including completed or in-progress I-9/W-4 and document-signing forms, compliance requirement documents, and their presence in published flows. Deleted workers stop receiving email and SMS immediately. Confirm with company leadership before deleting.

Audit Logs Tab

The Audit Logs tab displays a complete history of changes made to the worker's profile, providing transparency on data updates. This includes what changed, when it changed, who made the change, and a before/after comparison of the values.

Access the Audit Logs Tab:

1. Open a worker's profile by clicking the worker's name from the Worker Profiles

2. Click the Audit Logs tab on the right side of the profile

Audit Entries:

Each audit entry shows a data change event and includes:

• Changed On (Timestamp): The exact date and time when the change occurred

• Changed by: The name of the user who made the update, or "System" if the change was automated (such as from an onboarding flow or API integration)

• Changed fields: The specific attribute(s) that were modified

• Before/After values: A comparison showing the previous value and the updated value for each field

Audit Logs capture all changes to worker profile attributes, including:

• Contact information (name, email, phone)

• Employment details (start date, job role, location)

• Custom worker attributes

• Status changes

Audit logs track changes to worker profile data only. Related activity such as notifications sent, flows completed, or segments assignments are not logged unless those actions trigger an attribute change on the worker profile.

View Details

To see the complete details of a specific change, click the eye icon ( View Details) next to any audit entry. This opens a Change Details window showing:

• Action type (e.g., "Updated")

• Exact timestamp of when the change occurred

• All fields that were modified in that change event

• Before and after values for each field

• Copy icons next to values for easy reuse

Multiple Field Updates Grouped into a Single Audit Entry

If a single save action updated multiple fields at once, they will all appear together in the Change Details window. For example, if a user updated both a phone number and an external ID at the same time, both changes will be shown in a single audit entry.

Apply Audit Log Filters

Filter audit entries to find specific changes:

1. Click Filters at the top of the Audit Logs tab

2. Choose filter criteria:

• Changed before/after a specific date: Filter by when the change occurred
  • Changed field: Filter by specific attribute names (e.g., "First Name", "Status", "Start Date")

3. Click Apply

Bulk Actions

You can take bulk actions on workers from Worker Profiles by checking the box to the left of multiple workers, which will trigger the bulk actions menu to appear at the bottom of Worker Profiles. You can also check the box in the top column header to select all workers visible based on search or filters applied.

With bulk actions, you can export a CSV file with the selected workers and specified attributes, adjust multiple worker settings such as disabling messages with Manage, or delete multiple workers at once.