Inbox

Use Fountain's Inbox to seamlessly message workers

January 5, 2026

The inbox screen in Fountain is your worker messaging center. Here, user admins and workers can engage in direct, private communication through SMS, email, and the Worker Portal. It supports seamless two-way messaging and includes a history of all previously sent communications.

If you are interested in Fountain's two-way messaging, reach out to your Fountain Customer Success contact or support@fountain.com to enable it in your account.

Basic Navigation and Functionality

To access the Inbox screen, click Inbox in the left side panel. Here you will find 3 main sections:

• Inbox: A list of outstanding messages from workers will be visible on the left. Click on a worker's name to message them. You can also search or filter for specific messages at the top of the list.

• Messaging with Worker: Any messaging with the worker will be visible in the center column.

  • A gray initials icon will precede messages from the worker.
  • A blue initials icon will precede messages from a Fountain user.

• This will include two tabs at the top: In-App and SMS.

  • In-App will send a message to the employee's Worker Portal, where they can respond.
  • SMS will text the worker.

• Worker Profile: On the far right, you'll be able to review the Worker's Profile, including contact information and progress using different Fountain products such as Onboard or Compliance.

Important Note:

These sections are only visible once incoming messages from workers are received. If you have not received any worker messages yet, you will see an "Inbox is empty" message.

When messaging a worker, you'll be able to add emojis, use merge keys to pull in information, or shorten your message before sending.

Worker Portal Experience

If a worker needs to message for support, they can click the Message tab at the bottom of their Worker Portal to send an In-App message.