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## Partially Degraded Service

| Component                     | Status              |
|-------------------------------|---------------------|
| Core                          | Operational         |
| API                           | Operational         |
| Dashboard                     | Operational         |
| Webhooks                      | Operational         |
| Background Processing          | Operational         |
| Infrastructure Providers       | Operational         |
| Cloudflare                    | Operational         |
| AWS us-east-1 region          | Operational         |
| AWS us-east-2 region          | Operational         |
| AWS ap-south-1 region         | Operational         |
| AWS eu-central-1 region       | Operational         |
| AWS s3-us-west-1             | Operational         |
| AWS s3-eu-west-1             | Operational         |
| AWS s3-ap-southeast-1        | Operational         |
| AWS s3-sa-east-1             | Operational         |
| Azure                         | Operational         |
| Messaging                     | Degraded Performance |
| Email                         | Operational         |
| Twilio SMS Long Code          | Degraded Performance |
| Twilio SMS                    | Operational         |
| Twilio SMS Delivery           | Operational         |
| WhatsApp                      | Operational         |
| FountainAI                    | Operational         |
| Data                          | Operational         |
| Analytics                     | Operational         |
| Other Integrations            | Operational         |

## Past Incidents

### Jul 25, 2026

[Scheduled Maintenance – Fountain Platform (Multiple Environments)](https://status.fountain.com/incidents/p9wm5n6by57v)
**Resolved** - The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience

### Jul 21, 2026

[Document Signature Display Errors](https://status.fountain.com/incidents/zk64xfg4wjfq)
**Resolved** - We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.

### Jul 18, 2026

[Stale data in Analytics and Warehouse for EU Customers](https://status.fountain.com/incidents/hg6sp30hb6r0)
**Resolved** - This incident has been resolved.

### Jul 15, 2026

[Blank Landing Page](https://status.fountain.com/incidents/chtdgx0833hl)
**Resolved** - This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.

### Jul 14, 2026

[Compliance Stage unable to load](https://status.fountain.com/incidents/t4nff111fy8y)
**Resolved** - This incident has been resolved.

### Jul 13, 2026

[Outbound Email Delivery Interruption](https://status.fountain.com/incidents/8bnvmxzr988x)
**Resolved** - This incident has been resolved.