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Partially Degraded Service
| Component | Status |
|---|---|
| Core | Operational |
| API | Operational |
| Dashboard | Operational |
| Webhooks | Operational |
| Background Processing | Operational |
| Infrastructure Providers | Operational |
| Cloudflare | Operational |
| AWS us-east-1 region | Operational |
| AWS us-east-2 region | Operational |
| AWS ap-south-1 region | Operational |
| AWS eu-central-1 region | Operational |
| AWS s3-us-west-1 | Operational |
| AWS s3-eu-west-1 | Operational |
| AWS s3-ap-southeast-1 | Operational |
| AWS s3-sa-east-1 | Operational |
| Azure | Operational |
| Messaging | Degraded Performance |
| Operational | |
| Twilio SMS Long Code | Degraded Performance |
| Twilio SMS | Operational |
| Twilio SMS Delivery | Operational |
| Operational | |
| FountainAI | Operational |
| Data | Operational |
| Analytics | Operational |
| Other Integrations | Operational |
Past Incidents
Jul 25, 2026
Scheduled Maintenance – Fountain Platform (Multiple Environments) Resolved - The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience
Jul 21, 2026
Document Signature Display Errors Resolved - We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.
Jul 18, 2026
Stale data in Analytics and Warehouse for EU Customers Resolved - This incident has been resolved.
Jul 15, 2026
Blank Landing Page Resolved - This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.
Jul 14, 2026
Compliance Stage unable to load Resolved - This incident has been resolved.
Jul 13, 2026
Outbound Email Delivery Interruption Resolved - This incident has been resolved.