Fountain Status - Incident History

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Incident History

July 2026

Scheduled Maintenance – Fountain Platform (Multiple Environments) The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience
Jul 24, 23:03 - Jul 25, 00:48 PDT

Document Signature Display Errors We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.
Jul 6, 10:19 - Jul 21, 17:14 PDT

Stale data in Analytics and Warehouse for EU Customers This incident has been resolved.
Jul 17, 16:36 - Jul 18, 16:27 PDT

June 2026

Timesheet overtime processing is slower than normal This incident has been resolved.
Jun 30, 12:01 - 13:17 PDT

Manual Applicant Transitions to a Stage This incident has been resolved.
Jun 30, 12:09 - 12:49 PDT

Platform Severely Degraded This incident has been resolved.
Jun 24, 06:27 - 12:45 PDT

May 2026

Planned downtime - Fountain application on amazon-mm and us-4 The scheduled maintenance has been completed.
May 30, 23:00 - 23:21 PDT

Planned downtime - Fountain application on eu-1 The scheduled maintenance has been completed.
May 30, 18:00 - 18:06 PDT

Planned downtime - Fountain application on ap-1 The scheduled maintenance has been completed.
May 30, 08:00 - 08:07 PDT