## Fountain Status - Incident History

### Scheduled Maintenance – Fountain Platform (Multiple Environments)
<small>Jul 25, 2026 00:48 PDT</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience.

<small>Jul 25, 2026 00:24 PDT</small><br><strong>Monitoring</strong> - The scheduled maintenance has been completed and we are monitoring the results.

<small>Jul 24, 2026 23:03 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>Jul 24, 2026 23:03 PDT</small><br><strong>Investigating</strong> - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across the Fountain platform on Saturday, 25th July 2026 from 06:00 to 08:00 UTC. During this window, the Fountain platform (applicant sign-in, employer and portal dashboards, and backend services) will be inaccessible. We apologize for any inconvenience this may cause.

### Document Signature Display Errors
<small>Jul 21, 2026 17:14 PDT</small><br><strong>Resolved</strong> - We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.

<small>Jul 17, 2026 16:12 PDT</small><br><strong>Monitoring</strong> - The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality.

<small>Jul 17, 2026 11:43 PDT</small><br><strong>Identified</strong> - The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences.

<small>Jul 6, 2026 10:19 PDT</small><br><strong>Investigating</strong> - The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.

### Stale data in Analytics and Warehouse for EU Customers
<small>Jul 18, 2026 16:27 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jul 17, 2026 16:36 PDT</small><br><strong>Identified</strong> - An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.

### Blank Landing Page
<small>Jul 15, 2026 20:16 PDT</small><br><strong>Resolved</strong> - This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.

<small>Jul 14, 2026 17:59 PDT</small><br><strong>Identified</strong> - The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release.

<small>Jul 14, 2026 13:42 PDT</small><br><strong>Investigating</strong> - We're aware that a subset of our users are receiving a blank page on the Fountain Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the desired content.

### Compliance Stage unable to load
<small>Jul 14, 2026 13:27 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jul 14, 2026 09:50 PDT</small><br><strong>Identified</strong> - We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.

### Outbound Email Delivery Interruption
<small>Jul 13, 2026 07:55 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jul 11, 2026 12:48 PDT</small><br><strong>Monitoring</strong> - We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.

<small>Jul 11, 2026 11:56 PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.

<small>Jul 11, 2026 11:55 PDT</small><br><strong>Investigating</strong> - We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.

### Timesheet overtime processing is slower than normal
<small>Jun 30, 2026 13:17 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 30, 2026 13:09 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.

<small>Jun 30, 2026 12:29 PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being deployed momentarily.

<small>Jun 30, 2026 12:01 PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.

### Manual Applicant Transitions to a Stage
<small>Jun 30, 2026 12:49 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 30, 2026 12:29 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.

<small>Jun 30, 2026 12:09 PDT</small><br><strong>Identified</strong> - We are currently investigating an incident where manually moving applicants to a stage is causing errors.

### Platform Severely Degraded
<small>Jun 24, 2026 12:45 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 24, 2026 09:40 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.

<small>Jun 24, 2026 08:28 PDT</small><br><strong>Identified</strong> - We have identified additional issues with the Compliance and Pool products.

<small>Jun 24, 2026 07:17 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.

<small>Jun 24, 2026 06:45 PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.

<small>Jun 24, 2026 06:27 PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the fountain platform.

### Background Processing Outage
<small>Jun 23, 2026 07:56 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 23, 2026 07:55 PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.

<small>Jun 23, 2026 07:54 PDT</small><br><strong>Monitoring</strong> - The issue has been identified and the fix is implemented and we are monitoring.

<small>Jun 23, 2026 07:50 PDT</small><br><strong>Investigating</strong> - We're experiencing an issue with our subsystems that is interrupting normal operation. We are looking into the issue and believe it will be resolved shortly.

### Service Disruption Due to Third-Party Provider Issues
<small>Jun 22, 2026 14:10 PDT</small><br><strong>Resolved</strong> - Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.

<small>Jun 22, 2026 10:08 PDT</small><br><strong>Monitoring</strong> - Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.

### Centre – Ongoing Service Issue
<small>Jun 18, 2026 19:26 PDT</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed.

<small>Jun 18, 2026 19:17 PDT</small><br><strong>Monitoring</strong> - The scheduled maintenance has been completed and we are monitoring the services.

<small>Jun 18, 2026 19:00 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>Jun 18, 2026 19:00 PDT</small><br><strong>Investigating</strong> - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause.

### Partial Analytics Service Degradation
<small>Jun 16, 2026 08:45 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 16, 2026 08:08 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.

<small>Jun 16, 2026 07:54 PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.

<small>Jun 16, 2026 07:07 PDT</small><br><strong>Investigating</strong> - We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.

### Analytics Service Degradation
<small>Jun 12, 2026 11:05 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 12, 2026 11:04 PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.

<small>Jun 12, 2026 09:36 PDT</small><br><strong>Investigating</strong> - We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.

### Worker Automation Processing Delays
<small>Jun 5, 2026 10:57 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>Jun 5, 2026 10:32 PDT</small><br><strong>Investigating</strong> - Currently investigating an issue where automations for workers are running at about a 30 min delay.

### Partial Service Degradation
<small>Jun 1, 2026 05:36 PDT</small><br><strong>Resolved</strong> - The incident has been resolved and all warehouse connections are fully operational.

<small>Jun 1, 2026 04:32 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring performance.

<small>Jun 1, 2026 04:30 PDT</small><br><strong>Identified</strong> - We’re currently experiencing degraded performance issues with data warehouse connections. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users with a warehouse connection may be affected.

### Planned downtime - Fountain application on amazon-mm and us-4
<small>May 30, 2026 23:21 PDT</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed.

<small>May 30, 2026 23:17 PDT</small><br><strong>Monitoring</strong> - The scheduled maintenance has been completed and we are monitoring.

<small>May 30, 2026 23:00 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>May 30, 2026 23:00 PDT</small><br><strong>Investigating</strong> - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

### Planned downtime - Fountain application on eu-1
<small>May 30, 2026 18:06 PDT</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed.

<small>May 30, 2026 18:04 PDT</small><br><strong>Monitoring</strong> - Scheduled maintenance completed, we are monitoring the infrastructure.

<small>May 30, 2026 18:00 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>May 30, 2026 18:00 PDT</small><br><strong>Investigating</strong> - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

### Planned downtime - Fountain application on ap-1
<small>May 30, 2026 08:07 PDT</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed.

<small>May 30, 2026 08:04 PDT</small><br><strong>Monitoring</strong> - planned infrastructure maintenance completed, we are monitoring for any issues.

<small>May 30, 2026 08:00 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>May 30, 2026 08:00 PDT</small><br><strong>Investigating</strong> - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

### Planned Maintenance – Fountain Hire
<small>May 29, 2026 23:24 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>May 29, 2026 23:16 PDT</small><br><strong>Monitoring</strong> - planned maintenance is completed, we are monitoring the infrastructure.

<small>May 29, 2026 23:00 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>May 29, 2026 23:00 PDT</small><br><strong>Investigating</strong> - To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including:
Sourcing capabilities
Partner integrations
Messaging
Recruiter login. We appreciate your patience and understanding as we work to enhance system performance and stability.

### Planned downtime - Fountain application on amazon-eu-dsp and ceracare
<small>May 29, 2026 18:17 PDT</small><br><strong>Resolved</strong> - The scheduled maintenance has been completed.

<small>May 29, 2026 18:16 PDT</small><br><strong>Monitoring</strong> - The scheduled maintenance has been completed and we are monitoring.

<small>May 29, 2026 18:00 PDT</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time.

<small>May 29, 2026 18:00 PDT</small><br><strong>Investigating</strong> - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) and ceracare ( ceracare.fountain.com ) environment on Saturday, 30th May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, hire Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.

### Slowness with Hire
<small>May 19, 2026 14:06 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>May 19, 2026 13:28 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented. Message Center should now be accessible again. We will continue to monitor.

<small>May 19, 2026 13:02 PDT</small><br><strong>Identified</strong> - We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate.

<small>May 19, 2026 12:16 PDT</small><br><strong>Monitoring</strong> - Normal performance should be restoring.

<small>May 19, 2026 12:09 PDT</small><br><strong>Identified</strong> - We have identified an issue with the release in Hire that is causing some slowness for some tenants.

### Issues logging in to us-2
<small>May 18, 2026 08:28 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>May 18, 2026 08:15 PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.

<small>May 18, 2026 08:06 PDT</small><br><strong>Investigating</strong> - We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.

### Cue agent service disruption
<small>May 12, 2026 13:04 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.

<small>May 12, 2026 12:44 PDT</small><br><strong>Identified</strong> - Some Cue services may be slow or unavailable due to 3rd-party service disruption.

### Cue agent service disruption
<small>May 6, 2026 10:33 PDT</small><br><strong>Resolved</strong> - This incident is resolved.

<small>May 6, 2026 09:35 PDT</small><br><strong>Monitoring</strong> - Our 3rd party vendor has implemented a fix and we are monitoring the results.

<small>May 6, 2026 09:26 PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.

<small>May 6, 2026 09:26 PDT</small><br><strong>Identified</strong> - Our 3rd-party provider has identified the issue and working toward a resolution.

<small>May 6, 2026 09:25 PDT</small><br><strong>Investigating</strong> - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.