Resolved - The scheduled maintenance has been completed and all Fountain environments are operating normally. Thank you for your patience.
Monitoring - The scheduled maintenance has been completed and we are monitoring the results.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime across the Fountain platform on Saturday, 25th July 2026 from 06:00 to 08:00 UTC. During this window, the Fountain platform (applicant sign-in, employer and portal dashboards, and backend services) will be inaccessible. We apologize for any inconvenience this may cause.
2026-07-21
Document Signature Display Errors
Resolved - We've resolved the issue that caused signatures to display incorrectly on some documents. The underlying causes have been fixed, and all new documents are now signing and rendering correctly. We're completing a final data cleanup to repair the small number of documents created while the issue was active; the vast majority have already been restored, and we expect the rest to be corrected shortly. If you still see a signature error on a specific document, please contact support and we'll prioritize it.
Monitoring - The error has been identified and mitigated. Continuous monitoring is in place to verify no new cases emerge and to ensure the stability of document signature functionality.
Identified - The root cause has been identified. The team is actively implementing mitigation measures to resolve the document signature display errors and to prevent further occurrences.
Investigating - The team is currently investigating a critical issue affecting the display and visualization of digitally signed documents. Some users are unable to properly view certain signed documents due to signature validation or rendering errors.
2026-07-18
Stale data in Analytics and Warehouse for EU Customers
Resolved - This incident has been resolved.
Identified - An issue has been identified with data replication for Analytics for EU customers. This is resulting in stale data returned by analytics tools for users. A fix is being implemented.
2026-07-15
Blank Landing Page
Resolved - This incident has been mitigated in the release earlier today. The team is continuing to monitor for reports of this issue.
Identified - The issue has been identified and the team is working on a fix. This issue only impacts a subset of our users. We expect this to be fixed tomorrow, in our next release.
Investigating - We're aware that a subset of our users are receiving a blank page on the Fountain Hire platform. We're currently investigating this. As a workaround in the meantime, you can refresh the page and be taken to the desired content.
2026-07-14
Compliance Stage unable to load
Resolved - This incident has been resolved.
Identified - We've identified an issue in which Hire applicants are unable to load their compliance stages. We're fixing it now and expect it resolved soon.
2026-07-13
Outbound Email Delivery Interruption
Resolved - This incident has been resolved.
Monitoring - We are seeing early signs of recovery following coordination with our email delivery provider and some initial mitigation steps on our side. Email sending is not yet fully back to normal, and we are continuing to monitor closely. We'll provide a further update once we can confirm full resolution.
Update - We are continuing to investigate this issue.
Investigating - We are investigating an issue with our third-party email delivery provider that is currently preventing some emails from sending. Affected messages may be delayed or fail to send at this time. We are actively working with the provider to resolve this and will post updates as they become available.
2026-06-30
Timesheet overtime processing is slower than normal
Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and we are monitoring the results.
Identified - The issue has been identified and a fix is being deployed momentarily.
Investigating - We are currently investigating this issue.
2026-06-30
Manual Applicant Transitions to a Stage
Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and we are monitoring the results.
Identified - We are currently investigating an incident where manually moving applicants to a stage is causing errors.
2026-06-24
Platform Severely Degraded
Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and we are monitoring the results.
Identified - We have identified additional issues with the Compliance and Pool products.
Monitoring - A fix has been implemented and we are monitoring the results.
Identified - The issue has been identified and a fix is being implemented.
Investigating - We are currently investigating an issue with the fountain platform.
2026-06-23
Background Processing Outage
Resolved - This incident has been resolved.
Update - We are continuing to monitor for any further issues.
Monitoring - The issue has been identified and the fix is implemented and we are monitoring.
Investigating - We're experiencing an issue with our subsystems that is interrupting normal operation. We are looking into the issue and believe it will be resolved shortly.
2026-06-22
Service Disruption Due to Third-Party Provider Issues
Resolved - Cloudflare's traffic engineering efforts have successfully mitigated the majority of congestion and packet drops.
Monitoring - Some users may experience HTTP 520 and 522 errors due to issues with a third-party provider. We are actively monitoring the situation and will provide updates as they become available.
2026-06-18
i9 Centre – Ongoing Service Issue
Resolved - The scheduled maintenance has been completed.
Monitoring - The scheduled maintenance has been completed and we are monitoring the services.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - In order to better serve our customers, we will be performing internal maintenance which will result in downtime across our network on Thursday June 18th, 2026 8:00 PM – 8:30 PM MDT. During this window, the I-9 form and W-4 form tasks, supported through our E-verify partner, WorkBright, will be unavailable to users. We apologize for any inconvenience this may cause. To ensure a seamless experience for applicants, those who are not currently in the I-9 Center will remain in their current status. Similarly, applicants within the I-9 Center will maintain their progress exactly as it was before the downtime. We are committed to making this process as smooth as possible and appreciate your understanding as we work to enhance our services.
2026-06-16
Partial Analytics Service Degradation
Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and we are monitoring the results.
Identified - The issue has been identified and a fix is being implemented.
Investigating - We’re currently experiencing degraded performance issues with Analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates as we have them.
2026-06-12
Analytics Service Degradation
Resolved - This incident has been resolved.
Identified - The issue has been identified and a fix is being implemented.
Investigating - We’re currently experiencing degraded performance issues with analytics. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will continue to provide updates.
2026-06-05
Worker Automation Processing Delays
Resolved - This incident has been resolved.
Investigating - Currently investigating an issue where automations for workers are running at about a 30 min delay.
2026-06-01
Partial Service Degradation
Resolved - The incident has been resolved and all warehouse connections are fully operational.
Monitoring - A fix has been implemented and we are monitoring performance.
Identified - We’re currently experiencing degraded performance issues with data warehouse connections. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Users with a warehouse connection may be affected.
2026-05-30
Planned downtime - Fountain application on amazon-mm and us-4
Resolved - The scheduled maintenance has been completed.
Monitoring - The scheduled maintenance has been completed and we are monitoring.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on amazon-mm (amazon-us.fountain.com) and us-4 (us-4.fountain.com) environments on Sunday, 31st May 2026 from 06:00 am UTC to 08:00 am UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
2026-05-30
Planned downtime - Fountain application on eu-1
Resolved - The scheduled maintenance has been completed.
Monitoring - Scheduled maintenance completed, we are monitoring the infrastructure.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on eu-1 (eu-1.fountain.com) environment on Sunday, 31st May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, Fountain hire platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
2026-05-30
Planned downtime - Fountain application on ap-1
Resolved - The scheduled maintenance has been completed.
Monitoring - planned infrastructure maintenance completed, we are monitoring for any issues.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on ap-1 (ap-1.fountain.com) environment on Saturday, 30th May 2026 from 03:30 pm UTC to 05:30 pm UTC. During this window, Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
2026-05-29
Planned Maintenance – Fountain Hire
Resolved - This incident has been resolved.
Monitoring - planned maintenance is completed, we are monitoring the infrastructure.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - To support the continued reliability and scalability of our infrastructure, we will be conducting scheduled internal maintenance on May 30th, 2026 from 6:00 AM to 8:00 AM UTC. During this maintenance window, the Fountain Hire platform will experience varying levels of availability. For a subset of customers, the platform may be temporarily inaccessible. For others, the platform will remain partially accessible; however, certain functionality may be unavailable, including:
Sourcing capabilities
Partner integrations
Messaging
Recruiter login.
We appreciate your patience and understanding as we work to enhance system performance and stability.
2026-05-29
Planned downtime - Fountain application on amazon-eu-dsp and ceracare
Resolved - The scheduled maintenance has been completed.
Monitoring - The scheduled maintenance has been completed and we are monitoring.
Identified - We will be undergoing scheduled maintenance during this time.
Investigating - In order to better serve our customers, we will be conducting internal maintenance which will cause temporary downtime on Amazon EU (application.fountain.com) and ceracare ( ceracare.fountain.com ) environment on Saturday, 30th May 2026 from 01:00 am UTC to 03:00 am UTC. During this window, hire Fountain platform will be inaccessible for a few minutes. We apologize for any inconvenience this may cause.
2026-05-19
Slowness with Hire
Resolved - This incident has been resolved.
Monitoring - A fix has been implemented. Message Center should now be accessible again. We will continue to monitor.
Identified - We are seeing a secondary impact on app.fountain.com, app.us-2.fountain.com and app.us-4.fountain.com. We are continuing to investigate.
Monitoring - Normal performance should be restoring.
Identified - We have identified an issue with the release in Hire that is causing some slowness for some tenants.
2026-05-18
Issues logging in to us-2
Resolved - This incident has been resolved.
Monitoring - A fix has been implemented and we are monitoring the results.
Investigating - We are investigating an issue affecting a subset of users when navigating to us-2.fountain.com that returns an error code and does not proceed to the Fountain application.
2026-05-12
Cue agent service disruption
Resolved - This incident has been resolved.
Identified - Some Cue services may be slow or unavailable due to 3rd-party service disruption.
2026-05-06
Cue agent service disruption
Resolved - This incident is resolved.
Monitoring - Our 3rd party vendor has implemented a fix and we are monitoring the results.
Update - We are continuing to work on a fix for this issue.
Identified - Our 3rd-party provider has identified the issue and working toward a resolution.
Investigating - Some Cue services may be slow or unavailable due to 3rd-party service disruption. Investigation is underway.